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This topic contains 4 replies, has 2 voices.

Last updated by Lauren 5 months, 4 weeks ago.

Assigned support staff: Lauren.

Author Posts
April 19, 2019 at 3:11 pm #3646871

christopherP-14

Fusion slider not displaying picture on the English portion of my multi-lingual site. The slider on the home page is working fine in both languages, but other sliders are not displaying pictures.

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I can see that the slider is actually functioning when I highlight the area it should be, but the picture isn't there. I tried copying the slider directly from one lagnuage to another; I tried translating it; among others.

My previous chain on this topic left off with you awaiting access to the site. My host requested an IP address to open the site up to, since it is a public institution.

April 19, 2019 at 3:40 pm #3647181

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

April 24, 2019 at 12:56 am #3667993

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Unfortunately, I'm unable to access your site. I get the message "ERR_TOO_MANY_REDIRECTS". Please let me know once the site is up and running and I will be happy to continue troubleshooting.

April 24, 2019 at 2:22 pm #3673951

christopherP-14

The site is indeed up, but it looks like UCLA is blocking you b/c you aren't connected to a university VPN. I have emailed them and am awaiting a response. Thanks!

April 24, 2019 at 7:26 pm #3676349

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Ah, I see. I will await your reply, and if you need I can set up a staging site where we can migrate your site and troubleshoot there.

The topic ‘[Closed] Fusion Slider not displaying in second language’ is closed to new replies.