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This topic contains 6 replies, has 2 voices.

Last updated by Mihai Apetrei 4 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 28, 2019 at 5:05 am #3902721

delphineF

Hi,

Now that I have switched from QTranslate-X to WPML, I am getting a lot of HTTP 503 errors. I'm not sure it's due to WPML. It looks as though my server cannot handle the load. Can you help me investigate?

Thanks

May 28, 2019 at 10:41 am #3905761

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 28, 2019 at 1:27 pm #3907503

delphineF

BTW I moved the wpml-string-translation plugin to a separate folder to deactivate it.

mv plugins/wpml-string-translation/ plugins-off/
May 28, 2019 at 4:06 pm #3908773

delphineF

Hi Mihai,

Have you had a chance to look into the issues?

Thanks

May 29, 2019 at 11:18 am #3914777

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

1. I am trying to log into the site but after I introduce the credentials that you shared with me and then click to log in, I am sent to the homepage without any access to the backend.

Can you please check why is that happening?

2. I have noticed that your website’s WP Memory Limit is 40MB. The WP memory limit needs to be increased as the minimum requirement for WPML is 128Mb WP Memory Limit: https://wpml.org/home/minimum-requirements/

❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌

Please add this to your wp-config.php file to increase WP memory:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Paste it just before:

/* That's all, stop editing! Happy blogging. */

These settings can be limited directly by your hosting provider, so, if that’s the case, I recommend you to contact and ask them to modify them directly. If you can get even higher values It would be great.

Please make sure you have updated the values successfully, You can verify them from WPML >> Support page.

Please see if the issue is still happening after trying this.

3. If it still happens, please try this:

Go to SG Optimizer > SuperCacher config > Purge the cache + disable Dynamic Caching. After doing this, also disable the "SG Optimizer" plugin and retry the steps to reproduce the issue and let me know if the issue still happens.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 29, 2019 at 3:51 pm #3917091

delphineF

Hi Mihai,

Here is the updated debug info

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As for the reason you could not log in, it's because WPML is preventing me from creating a new user. I've filed that as a separate issue here: https://wpml.org/forums/topic/i-cant-create-a-user-in-wp_users-table-anymore-bc-of-sitepress-multilingual-cms/

Thanks

May 30, 2019 at 3:49 pm #3924459

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the feedback.

I also checked the other ticket you created.

To be honest, I never saw a ticket until now where WPML might obstruct a user to create other users so my guess is that there might be something else that is not allowing you to create the users (maybe an incompatibility in the middle) but maybe it is just me that didn't meet this situation until now.

What my colleague, Bruno, recommended, is the best test that you can do to test if WPML has any part in this issue (obstructing the user-creation process).

Can you please get back to me as soon as the user-creation situation is solved?

I will be waiting for your response when that's done.

Kind regards,
Mihai

The topic ‘[Closed] Getting a lot of HTTP 503 errors’ is closed to new replies.