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This topic contains 10 replies, has 2 voices.

Last updated by Riffaz 5 months, 2 weeks ago.

Assigned support staff: Riffaz.

Author Posts
April 25, 2019 at 5:57 am #3678951

AaronG1

i am getting error when i try to update this page:-
hidden link

April 25, 2019 at 6:31 am #3679091

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Please disable WPML media temporarily and check the issue.

You are using an older version of WPML plugins.
Please update them all and check the issue.
You can check the latest versions here : https://wpml.org/account/downloads/

Let me know how it goes.

Regards,
Riffaz.

April 25, 2019 at 8:43 am #3680189

AaronG1

Issue is not fixed.
I have updated all these plugins. But still getting error.
Please fix it asap.

April 26, 2019 at 6:59 am #3688099

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

HI,

Did you disable the WPML Media plugin and checked this?

Also, did you remove any image after translating it from a post/page? it seems that could cause this issue.

Regards,

April 27, 2019 at 5:57 am #3694639

AaronG1

I don't disable the WPML Media plugin. I had updated it only. Disable only old plugin.

I do not remember, that i removed any image after translating it from a post/ page.

Please check in your end.
If you need i will give access for site.

Thank you.

April 28, 2019 at 9:09 am #3697511

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Are you able to login to your site ?
Let me know your site login details.
The next reply is private.

Regards,

April 29, 2019 at 6:34 am #3700245

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

One another user reported the same and he mentioned this happened after updating the plugin and then deleted something from his event calendar.
Did you delete anything after the update or a moment before updating it?

Regards,

April 29, 2019 at 7:08 am #3700425

AaronG1

No i didn't remove anything.

April 29, 2019 at 11:35 am #3702701

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I fixed some ghost entries and broken links via WPML > support > troubleshooting options.
There were more than 100 things to be fixed.

Now if I try to update the page you mentioned I do not see the fatal error but it shows some JavaScript errors in the console: hidden link
None of these comes from WPML.

Please disable all third party plugins and check the issue.

Let me know how it goes.

Regards,

April 30, 2019 at 4:46 am #3707865

AaronG1

These javascript errors are guteneburg plugins errors..
But now ok main issue has been resolved from four side.
Thank you very much..

April 30, 2019 at 6:09 am #3708043

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

You are welcome.

Please close this ticket.
A rating with a comment is appreciated. 🙂

Regards,