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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 5 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 4 months ago.

Assisted by: Osama Mersal.

Author Posts
October 24, 2022 at 3:59 pm #12301963

filippa-mariaN

why does this card lead to a 404 page?
hidden link

i had redirected the page

from
/proion/κάρτα-δώρο/

to

hidden link

and it worked

what happened now?

October 25, 2022 at 8:06 am #12305139

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Could you please edit this product in the default language and update it? Also, please try to delete the redirection and check if it will work correctly.

If that didn't help, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks for your cooperation

Regards,
Osama

October 25, 2022 at 10:38 am #12306299

filippa-mariaN

hello i treid to edit the product in english and it is editable

i deleted the redirection and and added it again and it works
but it also worked in the past and then it stopped

the way i did it is to change the permalink from /κάρτα-δώρο/ to /kata-dwro/

will it stop working again?

hidden link

October 25, 2022 at 10:43 am #12306323

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm not sure if it will stop working again or not, but it should work correctly; hence you changed the product permalink.

I think the issue was related to the redirection and product slug, not the translation of the product.

Please let me know if you need further assistance regarding this issue.

Best regards,
Osama

October 25, 2022 at 11:28 am #12306535

filippa-mariaN

product slug u mean the permalink?

October 25, 2022 at 11:30 am #12306585

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Yes, the permalink for this product.

Regards,
Osama

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