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This topic contains 1 reply, has 2 voices.

Last updated by Osama Mersal 2 months, 2 weeks ago.

Assigned support staff: Osama Mersal.

Author Posts
March 1, 2021 at 8:46 am

jerryS-7

Gravity form translations editor shows a blank page

March 1, 2021 at 10:10 am
March 1, 2021 at 11:01 am #8196323

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I’ll be glad to help you today.

1) Could you please share your Debug information with me?
You can read a detailed explanation about it here.
http://wpml.org/faq/provide-debug-information-faster-support
The debug info will give me a lot of information about how your site is configured and will help me understand the source of the problem.

2) Could you please deactivate Cache and security plugins after that, clear your server and browser cache?

3) If the issue persists, Could you please provide a copy of your site to debug the problem?

I want to replicate your site locally. For this, you'll need to temporarily install a plugin called "Duplicator" on your site. This will allow you to create a copy of your site and your content. You can provide me with the snapshot following these directions.
If you already know how Duplicator works ( http://wordpress.org/plugins/duplicator/ ), please skip the following steps and just send me the installer file and the zipped package you downloaded.

:: Duplicator instructions
hidden link

Send me both files (you probably want to use DropBox, Google Drive, or similar services)

#Important:
As the snapshot file will be quite big, you can exclude the images if the file is very big. You can use the filters to exclude the uploads file and also use the filter to exclude any compressed files with these extensions .rar, .gz, and .zip )

I will set the next reply as a private reply so you can provide a link to download the duplicator package.

Thanks for your cooperation

Regards,
Osama

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