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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 25, 2019 at 1:28 pm #4283547

barisT-3

Hi,
I created a form and prior to translating it, I was able to use the upload function.
After translating it I no longer can use it.
I already spoke to Gravity forms and it looks like there is an additional script that is now blocking the upload script. I removed the translation, however, it still doesnt' work.

Could you please help me with this.

Thank you

July 25, 2019 at 2:04 pm #4283941

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I kindly ask you to visit this link where you will find the steps to follow in order to translate Gravity Forms: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/

If the issue persists after the steps above the when might be facing some compatibility issue. In this case I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML, Gravity Forms and Gravity Forms Multilingual.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos

July 25, 2019 at 8:11 pm #4285825

barisT-3

Carlos,

thank you for your reply, but it doesn't solve or help me further.
This is clearly an issue caused by your plugin and doing a quick search on google there are a lot of people with the same issue.
So please tell me how to fix it and I will.

Thank you

Baris

July 26, 2019 at 10:17 am #4288987

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi Baris,
Thank you for your message.

Could you provide some links to other people's ticket with similar issues?

Regards,
Carlos

July 26, 2019 at 4:56 pm #4291107

barisT-3

I've been searching and I can't find that particular page on google any more.

either way, this doesn't help me. When I turn wpml off it works just fine.

July 29, 2019 at 6:41 am #4297211

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I have created a test sit with a fresh new WordPress install. I also installed and setup WPML plugins already.

I would like to ask you to visit this site, install and setup Gravity Forms plugin and create the necessary content to reproduce the issue there so we can isolate its cause. To log in the test site you can use the following link: hidden link

Please let me know if you were able to reproduce the issue.
Regards,
Carlos