This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Author Posts
October 6, 2019 at 5:28 pm #4703049



Gravity forms plugin installed but not working and there is also issue showing for woocommerce multilingual ( please check attached picture ).


October 7, 2019 at 7:36 pm #4710465

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. Regarding your questions, here are the details:

1 - Gravity Forms Multilingual

The message is stating the Gravity Forms plugin is not installed/activated in your WordPress installation, please, check the following:

1.1 - You have the core Gravity Forms plugin installed and activated in your WordPress Dashboard > Plugins settings.

1.2 - If you see it listed, then try to deactivate/activate it again and let me know if the Gravity Forms Multilingual message disappears.


2 -WooCommerce Multilingual

2.1 - Go to your WordPress Dashboard > WooCommerce > WooCommerce Multilingual > Status > Troubleshooting you should be able to see a new field underneath the 'Sync variables products' section that refers to the product_type and fixes this issue.

2.2 - If you don't see any option to fix the issue using the above instructions, then go to your theme files and if there's a wpml-config.xml file for your theme, you should be above to see some lines like this:

<taxonomy translate="1″>product_type</taxonomy>


Delete it and you should be done.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the plugin for these backup needs.

Please, let me know if you need any additional instructions and clarifications, have a nice day.

October 10, 2019 at 11:08 am #4729691


My issue is resolved now. Thank you!