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This topic contains 12 replies, has 2 voices.

Last updated by Carlos Rojas 2 weeks, 6 days ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 25, 2019 at 10:08 pm #4642139

patrickH-4

I am trying to: after submitting a form to view all entries entered in the form in english

Link to a page where the issue can be seen: it has to be seen from the administrators account

I expected to see: entries values in the second language form

Instead, I got: only half of the form filled. The condtional values are not showing up in the form entries

September 25, 2019 at 10:50 pm #4642185

patrickH-4

I tried following these steps to se if it would resolve the problem but it does not: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/

September 26, 2019 at 11:30 am #4646289

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Please describe step by step how to reproduce the issue. You can attach some screenshots in your next message so I can have a better understanding.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

3.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos

September 26, 2019 at 12:18 pm #4646697

patrickH-4

Hello, to recreate the issue, I go to this page here: hidden link and I fill out the form. (the english form is the second language on this site where French is first language). Once I fill out the form, I go on the admin side / gravityforms/ forms/ and then I click on "entries" on the only active form. Then I click on the latest entry and all I see is the non conditional values. Strange thing is that if I keep the radio box choices in french and the section titles in French, they are showing up once I redo a form submission.

Here is the credentials to log ino the admin side of things:

***

September 27, 2019 at 10:17 am #4653189

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

I was able to reproduce the issue and I suspect that its cause is a conflict with a third party functionality. I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML or Gravity Forms.
- Go to WPML -> Support -> Troubleshooting link -> Apply the steps highlighted in the attached image.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Regards,
Carlos

September 28, 2019 at 12:23 pm #4658319

patrickH-4

Hello Carlos,

I followed all the steps and the issue remains. I deactivated all the plugins one by one, deactivated the theme and tried with twenty-nineteen and twenty-seventeen and the issue is still unresolved. I get the same results.

I believe that it is the section value of the file that might be causing the problem, perhaps something needs to show as an adminlabel for the section? what do you think? How would I do that?

September 30, 2019 at 8:43 am #4663033

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you for your feedback.

I'm sorry but I don't understand what do you mean by: "perhaps something needs to show as an adminlabel for the section?". Could you add a screenshot so I can have a better understanding.

Regards,
Carlos

September 30, 2019 at 2:24 pm #4665257

patrickH-4

I just figured because when a form is submitted, all of its content is listed in french in the entries result on Gravity Form and I noticed that if I leave the Sections in french and the field and field values of the multiple choice in french which have conditional displays, then they show up in the results if the form was filled out in english.

But alas that should not be as it was working perfectly before BUT the choices were in French in the form . The admin label was generated form the form itself when someone had to enter a text value field, not multiple choice. My resoning doesnt stand to fix this issue

October 1, 2019 at 9:17 am #4670099

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you for your message.

In order to isolate the cause of this issue I have created a test site with a fresh new WordPress installation and installed/setup WPML plugins.

I kindly ask you to log in test site by following this link: hidden link -> install the necessary plugins and reproduce the issue.

Could you tell me if the issue persists in this test site?

Looking forward to your message.
Regards,
Carlos

October 1, 2019 at 2:40 pm #4673033

patrickH-4

I installled gravity forms and exported the form from existing site to sandbox site, did the translation of the form, and form some reason now, when trying to test the english version, everything shows up in french on that test site.

What did I miss?

October 2, 2019 at 5:43 am #4677209

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your message.

Could you tell me if the WPML versions are the same? Also, does the issue persists if you follow this steps:
- Export the forms
- Deactivate/delete Gravity Forms, and re-install it.
- Import the Forms and follow the same steps you applied in the test site.

Could you tell me the results of the steps above?

Regards,
Carlos

October 2, 2019 at 1:42 pm #4680937

patrickH-4

versions are the same, do you want me to do these steps in the site itself or the test site?

October 3, 2019 at 6:22 am #4684795

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I recommend to apply this changes in the live site (if you have a backup that can be restored if necessary) or create a copy of the live site and apply the changes there -> Double check the results and if the issue is solved then apply the changes in the live site.

Regards,
Carlos