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This topic contains 11 replies, has 2 voices.

Last updated by cassidyO 2 months, 2 weeks ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
July 30, 2019 at 2:23 pm #4308453

cassidyO

I have used ocean wp theme, on the page translation is well but Header and Footer not translated.

July 30, 2019 at 2:28 pm #4308495

cassidyO

Header and footer images

July 30, 2019 at 3:24 pm #4309157

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Please enable the Debug Information so that we can provide faster support.

Please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

The Header & Footer text strings are usually located in the String Translation.

Could you please navigate to WPML > String Translation & search for the strings there?
You can read more about String Translation here:
https://wpml.org/documentation/getting-started-guide/string-translation/

Also, maybe the strings you need to translate are among the admin texts, if this is the case you will be able to translate them by following the steps described in this link: https://wpml.org/documentation/getting-started-guide/string-translation/#admin_texts

Please let me if you have any doubts.

Thanks,
Rohan

July 30, 2019 at 5:03 pm #4309821

cassidyO

please check Debug information

Actually, I have created a header and footer custom template in elementor.

July 31, 2019 at 7:43 am #4312439

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the debug info.

You can read more about translating elementor by following the below link:
https://wpml.org/documentation/plugins-compatibility/elementor/

If you have any doubts, please let me know.

Thanks,
Rohan

July 31, 2019 at 8:07 am #4312627

cassidyO

Header and Footer Templates Already Translated But this not appears on the home page

July 31, 2019 at 12:58 pm #4314597

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Instructions to send private information are here: hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Also, please allow me to make a duplicator copy of your site using Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server.

Thanks,
Rohan

July 31, 2019 at 1:00 pm #4314609

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Sorry, I just enabled private reply for this message.

Thanks,
Rohan

August 1, 2019 at 6:21 am #4319029

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the access details.
Could you please share the link of the Header & Footer section?

I've found a Header & Footer in this link but the shortcodes are different from the screenshot you have sent:
hidden link

This is just to make sure that I'm checking on the correct section.

Thanks,
Rohan

August 1, 2019 at 6:30 am #4319033

cassidyO

oceanwp theme my library : hidden link

August 1, 2019 at 2:32 pm #4322771

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I've successfully translated the Header & Footer.

The steps I've followed are given below:

1. Navigate to Theme Panel > My Library
2. Change the language using the admin language switcher on the top.
2. Note down the id in the Ocean WP shortcode for eg: if the shortcode is [oceanwp_library id="1837"], then take "1837"
3. Navigate to WPML > String Translations
4. Select the domain "admin_texts_theme_mods_oceanwp"
5. You can see the Header Template as [theme_mods_oceanwp]ocean_header_template and Footer template as [theme_mods_oceanwp]ocean_footer_widgets_template
6. I've changed these strings default language to English, so you can see the English value as 853 and 888
7. Click on Translations & enter the id for each language.
For eg., the German footer id is 1837

Similarly, I've updated all the 3 languages using the id I got from the shortcode.

You can read more about this in the Ocean WP documentation:
hidden link

If you have any doubts, please let me know.

Thanks,
Rohan

August 1, 2019 at 4:04 pm #4323919

cassidyO

My issue is resolved now. Thank you!

can you send me pics how to you fixed issue?