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This topic contains 8 replies, has 2 voices.

Last updated by alexL-45 9 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
June 24, 2019 at 4:26 am #4074409

alexL-45

Hi,

I found another problem, when i install the wpml plugin and enter the license key then after do all auto translation. Then when i try on my front page after i click "chinese" language why the header suddenly no appear?

This is original header:
hidden link

This is after click the language all header and footer is gone
hidden link

This WPML is no user friendly, and the support team is very slow is support really feel dsiappointed. Please check all the problem that i mentioned from previously. DONT SKIP ONE OF THEM.

[Login Removed]

June 24, 2019 at 5:42 am #4074661

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I have fixed this issue by doing below steps:
- Went to Appearance >> Customize
- Selected “Chinese” and “Melay” language respectively from customizer language switcher.
- Went to Header section and selected Template according to current selected language.
- I did same steps for Footer translation.

Now it showing Header/Footer correctly in each language.

Please note that I edited your topic because you had posted sensitive information (WP admin login info) in a public forum.

Thank you

June 24, 2019 at 5:49 am #4074771
alexL-45

Hi,

But previously i got do the way like what you do but it is no working. Feel a bit confusing about it.

By the way, for the license problem after i enter new license key then the auto machine is no reset the words count to 2000 words they directly start from previous license words count. Because my previous license key is for this website hidden link then jdrbet.com is second license key but it seen the words count is continue from hidden link instead of reset to new 2000 words for new license key.

Another problem that i has mentioned from previously support ticket, regarding the header and footer of this website icuci88.com is no translated. As you can see i was change the language to chinese but the header and footer still showing english hidden link

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/header-and-footer-not-showing-chinese-translation/

June 24, 2019 at 6:18 am #4074865

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Do you have any other questions regarding original issue? If you have other questions/issues then please create a new ticket for each issue and we would be happy to help. This will help other users with similar problems to find solutions when searching the forum, We do not handle multiple issues in one same ticket as per support policy.
https://wpml.org/purchase/support-policy/

Thank you for your cooperation and understanding.

June 24, 2019 at 6:28 am #4074883

alexL-45

Please check back on this ticket
https://wpml.org/forums/topic/elementor-header-is-no-fully-translate/
nobody reply at all

June 24, 2019 at 10:11 pm #4080015

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

To handle other question/issues, I have created a new ticket. Here is the link to the new ticket:
https://wpml.org/forums/topic/header-and-footer-not-showing-chinese-translation/

Thank you for your cooperation and patience.

June 25, 2019 at 12:49 am #4080221

alexL-45

Hi,

But until now still nobody reply me on that ticket.

Thank You

June 25, 2019 at 8:47 am #4082351

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

I have replied you here:
https://wpml.org/forums/topic/header-and-footer-not-showing-chinese-translation/

You may mark this ticket as resolved and we will continue to work on the new ticket.

Thank you for your cooperation and patience.

June 25, 2019 at 8:49 am #4082363

alexL-45

My issue is resolved now. Thank you!