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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 21, 2020 at 12:38 pm #6186489

antonD-13

Hi, I have an issue with translating header and footer in Oxygen builder.
I also have an opened topic in your support, but passed over two weeks and I did not gent any fix.

Could you please check the issue and fix it?

Many thanks.

May 21, 2020 at 2:37 pm #6187491

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you for contacting WPML Support!

I will be happy to help you with this.

Now, regarding your request, from what I can see (and as you already mentioned), there's already an open ticket here (https://wpml.org/forums/topic/header-and-footer-translations/) regarding the issue that you are reporting.

I can assure you that my colleague, Izzi, is an amazing supporter and is part of the Compatibility team. He handles a good amount of compatibility issues and while some of them take less time, the issue you are reporting requires more time than usual.

Please wait until he will get back to you.

Trust me, you are on great hands and I'm not saying it just for the sake of it 🙂 Izzi is amazing.

Kind regards,
Mihai Apetrei