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This topic contains 4 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 8 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
February 27, 2019 at 10:21 pm #3252647

tolism

I am trying to: 1. place the lang switcher on the header of my theme, in header.php (following this https://wpml.org/forums/topic/how-to-make-language-switcher-appear-on-top-header-i-e-above-main-menu-header/) 2. when activating wpml, my theme options are dissapearing, although my theme supports wpml, as shown here: hidden link 3. when activating the pluging, although my lang on admin is english ,since my primary lang in frontend is greek, the plugin forces my admin to be in greek, so which checkbox should I click please

Link to a page where the issue can be seen: hidden link

I expected to see: answer for my 2 and 3 point

Do you need ftp or admin credentials please to facilitate the process? I purchased the plugin today

February 28, 2019 at 2:14 am #3253092

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

March 4, 2019 at 7:21 pm #3270454

tolism

Hello, is there any update please?

Thank you, looking forward to hearing from you,

March 4, 2019 at 7:22 pm #3270456

tolism

kindly following up in this thread

March 7, 2019 at 9:27 pm #3287126

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Sorry for the long delay here, I was on vacation and for some reason the person who replaced me missed your ticket. Regarding your questions:

1 - place the lang switcher on the header of my theme, in header.php

Do you need any help from our side here on how to insert your language switcher? It is still not clear to me if you need our help here or if you are done with this step.

2 - when activating wpml, my theme options are dissapearing, although my theme supports wpml.

It seems all your theme options choices are found in your WordPress Dashboard > Appearance > Customize. I see no difference in the settings with WPML enabled or disabled. Can you please give us more details regarding what you need to achieve here and the issues you have?

3 - when activating the pluging, although my lang on admin is english ,since my primary lang in frontend is greek, the plugin forces my admin to be in greek, so which checkbox should I click please.

You find a setting for that in your WordPress Dashboard > Users > Your Profile > WPML language settings > Editing Language which seems you are already aware and have setup it properly. Do still need our help here as well? Please let me know.

Have a nice day.