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This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 4 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
June 6, 2019 at 10:13 am #3968143

antonioP-38

I am trying to:
translate the header toolbar of the jupiter theme from spanish to english but it does not work

Link to a page where the issue can be seen:

prakor.com

I expected to see:

Yo can check the same page in hidden link with the same function, not with WPML, but the Gtranslate plugin.

Instead, I got:
That header toolbar doesn't appear

June 6, 2019 at 3:11 pm #3970163

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

The way to translate those strings really depends on how they have been implemented in the code (if these fields can be edited from the theme options/customizer panel, my guess is that they can be found by following the admin text translation process at point 2 below.

1. Can you please let me know if you tried to go to WPML > String Translation and search for any of the words in those sentences?

Here is some very helpful documentation on how to use the String Translation plugin:
https://wpml.org/documentation/getting-started-guide/string-translation/

If it's not there, it could help if you scan the plugin/theme that's generating the strings and then go back to WPML > String Translation and see if the strings show up:
https://wpml.org/documentation/getting-started-guide/theme-localization/

2. If you can't find it inside the WPML > String Translation, it might be added as admin text.

This should be the normal process to translate admin texts:
https://wpml.org/documentation/getting-started-guide/translating-theme-options/

If you still can't find it, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

June 7, 2019 at 4:51 pm #3978043

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

When I try to access the login page, I get an error (attaching screenshot).

Can you please check that?

I will be waiting for your response.

Thank you.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai

The topic ‘[Closed] Header Toolbar of the Jupiter Theme doesn't work’ is closed to new replies.