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This topic contains 5 replies, has 2 voices.

Last updated by Noman 4 months ago.

Assigned support staff: Noman.

Author Posts
June 12, 2019 at 9:23 pm #4007701

mathieur-18

after installation wpml on-site woocommerce rediction to page install.php

hidden link
thank

June 13, 2019 at 5:03 am #4009497

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML support.

- Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

- Please make sure you are using an updated version of the theme and plugins.

- Please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/
- Please delete all sorts of caches on your site / server cache (if any) / plugin cache / CDN cache (if any), clear browser cache and see if this resolves your issue.

- If still issue persists, please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

Thank you

June 13, 2019 at 6:02 pm #4016119

mathieur-18

I am not wrong to debug as soon as I install its redirect to the page after I have to remove all the wpml plugin by ftp so that the page stops being redirected.
Woo commerce Version 3.6.4
MySQL: 5.5.5-10.1.40-MariaDB-1~jessie
Wordpress Version 5.2.1

June 13, 2019 at 6:04 pm #4016213

mathieur-18

debug error

June 13, 2019 at 6:36 pm #4016365

mathieur-18

seconde site error identical

June 16, 2019 at 8:25 am #4030067

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

To further debug this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

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