Help registering the plugin (again)

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This topic contains 2 replies, has 2 voices.

Last updated by eleonoraB-4 1 year, 11 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
May 25, 2022 at 9:25 am #11301831
eleonoraB-4	I am trying to: insert again the key to register the website, because the plugin asked me to do so it, after the WP update Link to a page where the issue can be seen: see image I expected to see: the plugin registered Instead, I got: this error "cURL error 28: Failed to connect to api.wpml.org port 80 after 8752 ms: Connection timed out" Any help would be appreciated, best Eleonora
May 25, 2022 at 5:24 pm #11308765
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I got in touch with our Systems department and they are saying that we don't see any connections coming from your server. Can you please ask your hosting support to whitelist the requests to wpml.org, cdn.wpml.org, and api.wpml.org so that they can pass? Please let me know if that fixed the issue. Kind regards, Mihai Apetrei

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.