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This topic contains 7 replies, has 3 voices.

Last updated by George Botsev 4 months ago.

Assigned support staff: George Botsev.

Author Posts
June 3, 2019 at 7:59 pm #3945799

philipS-24

I am facing error in my admin page.

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future.

June 3, 2019 at 10:20 pm #3946363

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

This can sometimes be caused by a missing field within your wp_icl_strings database table

if possible please go to your database and share with me a screenshot of your wp_icl_strings table indexes and fields.

June 4, 2019 at 4:01 am #3947775

philipS-24

Here is the screen shot of wp_icl_strings table

June 4, 2019 at 4:32 pm #3953667

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the screenshot !

If possible i would like to take a closer look at the WPML database tables

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

I would like to request temporary access (wp-admin and FTP) to your site to fix the issue.

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

June 6, 2019 at 4:36 pm #3971031

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details !

unfortunately i was not able to access the backend due to an invalid username

if possible please verify the username

June 6, 2019 at 7:38 pm #3971783

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details !

there is an index field missing from your wp_icl_strings database.

we will need to manually reproduce the missing index field.

once it is done you will be updated here.

June 7, 2019 at 12:43 pm #3976299

philipS-24

so, how will you add index field ? there is still error on wp-admin ?

June 17, 2019 at 7:53 am #4032885

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

Hello!
We fixed the problem on your site.
You should be good to go and continue with your project.

Please let us know if you encounter more difficulties with our products.