Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to pay for translations using WPML, and you encounter an issue with the payment link, which likely expired.
Solution:
We recommend following the steps provided in your screenshot. Since the invoice can no longer be paid on Stripe, please contact OnTheGoSystems Limited directly at purchases@wpml.org or call +85231807888 to arrange an alternative payment method or to issue a new invoice.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 2 months ago.

Assisted by: Mihai Apetrei.

Author Posts
September 29, 2024 at 2:37 pm #16233349

linasJ

Background of the issue:
I am trying to pay for translations using WPML. Here is the link to the page where the issue can be seen: hidden link

Symptoms:
I can not pay for translations.

Questions:
Why can't I pay for translations?
Is there an issue with the payment gateway?

September 29, 2024 at 6:13 pm #16233681

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

That payment link probably expired.

Please follow the steps shown in your screenshot (we are handling only technical issues here, we don't have access to accounts or payment platforms):

This invoice can no longer be paid on Stripe. Please contact OnTheGoSystems Limited (purchases@wpml.org, +85231807888) who will arrange an alternative method to pay this invoice, or issue you a new invoice.

Thank you for your understanding and cooperation.

Mihai Apetrei