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This topic contains 3 replies, has 2 voices.

Last updated by Bobby 7 months, 3 weeks ago.

Assigned support staff: Bobby.

Author Posts
June 17, 2019 at 4:06 pm #4036871


I am trying to: I received help the first time from a person I knew who filled in theire email adress. I changed the settings from my account to my email adress but the person that helped me still receive the email and need evritime to send it to me. Could you help me change it.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

June 17, 2019 at 11:02 pm #4038961


Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Are you referring to emails regarding the support or WPML translation jobs ?

for support we have the following email attached to your account

For the plugin notifications please go to WPML->Settings -> Translation Notifications (tab) -> check your settings there and review them.

now go back to WPML->Translation Management-> review your Translation Managers and Translators

are any of these the previous user?

Also go to your User profile and verify that the correct email is set within it.

June 28, 2019 at 11:33 am #4106935


It's the news that I receive that is send to the email adres:
She helpt with me in the first registration and payment. Now she keeps on receiving news in here email adress that she then need to send to me. I changed this account in support from to

Last email that was sended to here was at 26/06/2019 :

Hi An,

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If you prefer, you can also read the interview.

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Happy listening!

Could you help me with changing that?
Thank you, greetings

June 28, 2019 at 6:58 pm #4109957


Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi There,

i am not familiar with this specific email but if you believe that we have the wrong email for this specific account for the news and not for any translation jobs (controlled from within WPML) i believe contacting our Accounts team might be the best option here


The topic ‘[Closed] Hi, I receive wpml emails to the wrong email adress even after settings change’ is closed to new replies.