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This topic contains 5 replies, has 2 voices.

Last updated by Diego Pereira 5 months, 1 week ago.

Assigned support staff: Diego Pereira.

Author Posts
May 9, 2019 at 6:02 pm

Mitocomunicazione

I recreated a new home page. I tried disabling the extensions

Link to a page where you can view the problem: hidden link

I found everything. 🙁
All pages and translations are correct only the home page is in error 404
You can help me?
Thank you

May 9, 2019 at 8:13 pm
May 9, 2019 at 8:15 pm #3779259

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello @Mitocomunicazione, welcome to the WPML support Forum!

I did some quick tests using the credentials but it not worked. I sent some instructions to replicate the website through a private message (previous answer).

Please let me know if it worked for you.

Kind regards,
Diego

May 10, 2019 at 8:17 am #3782131

Mitocomunicazione

Hi, sorry correct url:
hidden link
same user and password

Thanks

May 10, 2019 at 6:42 pm
May 10, 2019 at 6:43 pm #3787453

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks, the credentaisl worked but we will need to further debug the issue. As this is a live site, I sent some instructions to replicate the website through a private message (previous answer).

Please let me know if it worked for you.

Kind regards,
Diego

May 11, 2019 at 7:40 am #3789875
Mitocomunicazione

I have tried twice with the same error. Now English works but the site is quite slow
error
Oh no! It seems a problem has occurred while migrating your site to Cloudways. We apologize for any inconvenience this may have caused.

Kindly contact us as soon as possible via live chat for a satisfactory resolution of the problem.

Sincerely,
The Cloudways Team

Thanks
Kostis Dertouziadis

New threads created by Diego Pereira and linked to this one are listed below:

https://wpml.org/forums/topic/split-performance-issue/

May 13, 2019 at 4:16 pm #3800471

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

So, the issue with the homepage (404) is solved, correct? I think it may be vaused by a caching issue.

As we can handle only one issue per ticket, I created a new ticket so we can check the performance issue: https://wpml.org/forums/topic/split-performance-issue/

I will reply in the new ticket.

Kind regards,
Diego