This thread is resolved. Here is a description of the problem and solution.

Problem: Site shows "err_too_many_redirects" on mobile.


It was incompatibility with other theme plugin. user forgot to disable the old plugins that came with his previous theme.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by marioS-30 8 months, 2 weeks ago.

Assigned support staff: Riffaz.

Author Posts
September 21, 2019 at 7:43 pm


I am trying to: Translate default eng homepage to italian. On the destop works fine but on the mobile devices i get err_too_many_redirects"

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: hidden link (slug of the english version)

Thank You for your help.

September 22, 2019 at 4:19 am #4617323


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

I tested your Italian page in my iPhone XS Max and I do not see such issue.
It loads fine. Check the video: hidden link

It should be just a caching issue from your side.
Just clear your all type of caching and check the issue.

Let me know how it goes.


September 22, 2019 at 3:21 pm #4618841


My issue is resolved now. It was incompatibility with other theme plugin.
Thank you!