how can I assign support

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Account Issues, Not WPML issue

This topic contains 10 replies, has 1 voice.

Last updated by Bobby 1 month, 1 week ago.

Assisted by: Bobby.

Author	Posts
June 2, 2026 at 1:11 pm #18075704
bertelF	I have a developer who needs to open a ticket under my account - how do I give them permission?
June 2, 2026 at 2:26 pm #18076116
bertelF	I have no MY TEAM on the account page anywhere I checked, I have an image - it's not here
June 2, 2026 at 10:25 pm #18077039
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, I am checking in with my team about this section as I am not able to see it either on my side. Once there is feedback I will update you here.
June 4, 2026 at 6:07 pm #18082516
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for your patience as I confirmed with our accounts team. Unfortunately this feature is only available for CMS and Agency subscriptions and not Lifetime accounts. In order for the developer to open tickets using your account you would need to share the access credentials with them.
June 4, 2026 at 6:11 pm #18082517
bertelF	Fair but I log in with google SSO I can't share my google credentials What would you suggest?
June 4, 2026 at 7:23 pm #18082597
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The best way around this is to go to the WPML org account -> Personal details and password area and from there note the email, set a password (possibly one that you are OK with sharing) and update. Once that is done, open a new incognito window and test. Are you able to login with username/password? Direct Link to page: https://wpml.org/account/account-settings/
June 4, 2026 at 7:52 pm #18082680
bertelF	Well that would be doable, yes but when I disconnect google, it asks for my current password which I don't know 😉
June 6, 2026 at 6:14 am #18084730
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	No problem! Use the forgot password link instead: https://wpml.org/wp-login.php?action=lostpassword Enter your account email and you'll get a reset link. Once you set a new password you can log in with email/password and share those credentials with your developer.
June 8, 2026 at 10:57 am #18087073
bertelF	Hi Bobby I just went there Entered my email (mark@nerdsonsite.com) it redirected me to https://wpml.org/wp-login.php?action=lostpassword with a 403 Forbidden error
June 8, 2026 at 6:30 pm #18088388
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I am discussing this with our accounts team and will update you shortly. Thank you!
June 8, 2026 at 10:15 pm #18088544
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Our accounts team has reached out via email When Google is connected, it needs to be disconnected first before username and password is available.

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