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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 2 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 30, 2019 at 1:50 pm #4308153

Kai Fickenscher

I am trying to: translate my pages, but the translations doesn't appear in french. On the dashboard, it's done but I see icon in progress. It may be for that reason?

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

July 30, 2019 at 2:34 pm #4308551

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

If it's showing "in progress" and the proper icon, that means that it is not published yet (it should have a pencil icon if it would be published).

1. Can you please tell me what are the pages that you are referring to (their name or some links would help)

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

July 31, 2019 at 3:34 pm #4316151

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the links and credentials.

Unfortunately, I was not able to log into the backend as the credentials that you shared with me are not working.

Can you please check?

I am also attaching some screenshots.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

August 2, 2019 at 1:54 am #4325639

Kai Fickenscher

Hi Mihai,
sorry it's seem someone have erased it. Can you give me an email for the user account?
Thanks

The topic ‘[Closed] How do I change the icon In progress for completed?’ is closed to new replies.