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This topic contains 10 replies, has 2 voices.

Last updated by Riffaz 7 months, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
November 30, 2019 at 3:05 am #5046273

alexL-45

Hi WPML,

May i know to change my website main language from english to mandarin? Because previously i was using english to do mandarin content. Then i know i try to change the language from mandarin to english. But it seen the translation is showing unknow words and some of the text is not translated properly. Please see attachment below.

By the way, how can i remove the translation list on translation management? Because i plan to rechoose the page that i want to translate.

Thank You

November 30, 2019 at 11:29 am #5046915

alexL-45

Hi,
Nobody reply my ticket????

December 1, 2019 at 4:09 am #5048455

alexL-45

PLEASE REPLY MY TICKET THANK YOU

December 1, 2019 at 5:31 am #5048467

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML Support. You can change the site’s default language by following below steps:
1. Backup you site files and database for security reasons.
2. Go to WPML >> Languages >> Site Languages.
3. Press the "Change default language" button.
4. Select your desired language radio button.
5. Press the Save button.

Please let me know if this resolves your issue or you need further assistance with this issue.

Regarding the other issue please refer: https://wpml.org/forums/topic/delete-a-translation-2/#post-4701695
If that does not help please open a new ticket for that as it is a different issue.
So we can avoid the confusion and can reduce the waiting hours.

Thank you,
Riffaz.

December 1, 2019 at 5:50 am #5048469

alexL-45

Hi,

I got try to change the default language but it still same. Can you check for me?

Thank You

December 1, 2019 at 7:34 am #5048505

alexL-45

Hi,

The way that you giving is still cannot solve the the problem that i mentioned

December 1, 2019 at 7:53 am #5048543

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I got try to change the default language but it still same.
- did you save it?
- do you get any error during the process?
- could you please show a screenshot like this? hidden link

The way that you giving is still cannot solve the the problem that i mentioned
- if you are asking about cancelling translation jobs please open a new ticket as I mentioned in the previous reply. so we can avoid the confusion and reduce the waiting hours.

Regards,

December 1, 2019 at 8:07 am #5048623

alexL-45

Hi,

Here is the screenshot. I got follow the way but when i translation is show the unknown like" image 2"

Or can you login to my website to check what is the problem actually>?

December 1, 2019 at 1:31 pm #5049425

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Create a temporary admin user and let me know the username and password.
the next reply is private.

Regards,

December 1, 2019 at 11:11 pm #5050405

alexL-45

Hi,
May i know how is the problem? Solve already?

December 2, 2019 at 6:42 am #5050803

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

After you changed the default language hidden link your Chinese pages are considered as English but the contents are still in Chinese.
You had to do change the language of the page here hidden link but you could not have do that because you already sent all the pages to translate.

You asked "how can i remove the translation list on translation management?"
- I did that for you.

Now you can change the page language here: hidden link
Please do that first.

Then try to translate them.
Anyhow, you may not be able to translate some contents if the elements you are using are not compatible with WPML.
Please refer this:
1. https://wpml.org/documentation/plugins-compatibility/elementor/
2. https://wpml.org/documentation/support/translating-elementor-plugin/

After you followed all these steps and if you still umnable to translate some words then that is a Elementor incompatible widget issue. In that case, if you need more help please open a new ticket to avoid the confusion and to reduce the waiting time.

Regards,