Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting
Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
If you do need to open a ticket please make sure to provide us with all the needed information as described in this page
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This thread is resolved. Here is a description of the problem and solution.
Finally, after very long (and complex) development, ICanLocalize clients can upgrade WPML to its current version and continue to enjoy a streamlined translation workflow.
It wasn't possible to use ICanLocalize translation service with the WPML greater than 3.2, if you have done some translation through the service already.
Read carefully this article : https://wpml.org/2015/09/migration-for-icanlocalize-clients-to-wpml-3-2-x/
Just to summarize about how to Update to the Current WPML Version :
1. Take a backup 2. Deactivate and remove an old version of WPML plugins 3. Download the newest ones from here : https://wpml.org/account/downloads/ 4. Install and activate the latest WPML plugins (WPML 3.2.7, WPML ST 2.2.6, WPML TM 2.0.5) 5. Download plugin "Migrate ICanLocalize Translation to WPML 3.2" : https://wpml.org/download/migrate-icanlocalize-translation-to-wpml-3-2/ 6. Install and activate it. 7. Go to the new menu that the plugin created for the migration process WPML->Migrate ICanLocalize Translation to WPML 3.2 8. You will see two buttons. First, click to migrate the account to WPML 3.2. This runs almost instantly. Then, click to migrate the jobs. 9. You no longer need the migration plugin. Go to Plugins and deactivate it.
If there are any problems in this migration process (there should not be), the migration plugin will report them on the screen. Create a new ticket in WPML technical support forum, copy what you see and paste in the forum thread. Be sure to explain what you are doing and what you are seeing.