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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a page from English to Spanish using WPML, but the 'Translate Automatically' button is grayed-out and disabled.
Solution:
If you're experiencing this issue, we recommend you check if you have assigned credits for automatic translation to your site. Follow these steps:
1. Log in to your WPML account.
2. In the sidebar, go to Manage credits for Automatic Translation.
3. Find your website and click Add/Remove credits.
4. In the pop-up, click Add credits.
5. Enter the desired amount and click Add credits.
After adding credits, the 'Translate Automatically' button should be enabled.
If the issue persists, we may need temporary access (wp-admin and FTP) to your site to further investigate. Please provide this information securely when prompted in your next reply.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.

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This topic contains 3 replies, has 0 voices.

Last updated by Andrey 6 months ago.

Assisted by: Andrey.

Author Posts
November 5, 2025 at 7:10 pm #17551624

alisons-2

Background of the issue:
I am trying to translate a page from English to Spanish on my site hidden link using WPML. I noticed that there are places listed to translate.

Symptoms:
The 'Translate Automatically' button is grayed-out and disabled.

Questions:
How do I enable the 'Translate Automatically' button?

November 5, 2025 at 7:41 pm #17551675

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please make sure that you have selected a translation engine under WPML → Settings and that you have enough translation credits to perform automatic translations.

If you have “Translate Everything Automatically” enabled under WPML → Translation Dashboard, try switching it off, then check whether the button appears active afterward.

For more information, please refer to:
• How Can I Use Credits in WPML? https://wpml.org/faq/what-are-credits/
• Pricing for Automatic Translation https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

If the issue persists, please share more details about your current settings.
I’ve also enabled debug information for this support ticket. Please follow the instructions here to provide it:
How to Provide Debug Information for Faster Support http://wpml.org/faq/provide-debug-information-faster-support/

November 5, 2025 at 8:12 pm #17551696

alisons-2

The issue still isn't resolved. I included my debug info and yesterday purchased translation credits.

November 5, 2025 at 9:40 pm #17551827

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

Have you assigned the credits to your site? Please follow these steps:
1. Log in to your WPML account.
2. In the sidebar, go to Manage credits for Automatic Translation.
3. Find the website you want to add credits to and click Add/Remove credits.
4. In the pop-up that appears, click Add credits.
5. Enter the desired amount and click Add credits.

You can now use these credits for automatic translations on your website.

If the issue still persists, I’ll need to request temporary access (wp-admin and FTP) to your site where the problem can be replicated.
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