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This topic contains 3 replies, has 2 voices.

Last updated by anthonyA-10 1 month ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 15, 2021 at 1:07 pm #8545439

anthonyA-10

How to translate Additional Information in Woocommerce

April 15, 2021 at 6:30 pm #8548225

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting our support service. We need to determine if the additional tab is using some default content provided by the WooCommerce plugin or if it is something managed by theme options for example. For that, please, consider:

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

April 16, 2021 at 9:07 am #8552753

anthonyA-10

Dear Marcos. It looks that I have been able to solve the problem. It is strange because some items from the woocommerce are taken from the plugin itself (woccommerce) and some from the theme. I went again to the "theme and plugin localization" and downloaded more strings and there I could find the ones that I had not found previously. If I have more problems I will contact you again.

April 16, 2021 at 9:08 am #8552755

anthonyA-10

My issue is resolved now. Thank you!