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This topic contains 8 replies, has 2 voices.

Last updated by Raja Mohammed 1 month, 2 weeks ago.

Assigned support staff: Raja Mohammed.

Author Posts
April 3, 2019 at 10:18 am #3524461

Martin Pavlicek

Tell us what you are trying to do?
I use Gravity PDF to generate PDFs (e.g. letters) from Gravity Forms submissions.
I need to translate the static text that is beeing generated to the PDFs.

Is there any documentation that you are following?
No. But the plugin should be compatible with WPML: https://wpml.org/plugin/gravity-pdf/

How to translate?
I couldn't find the text in the String Translation nor in Translation Management. I also scanned the plugin for new strings. It didn't help.

Did I forgot on something?

April 3, 2019 at 11:37 am #3525543

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hey Martin,

I have checked with the team, It seems the GravityPdf plugin has pulled down the WPML extension from their server which means the Plugin is currently not compatible with WPML. The version that we tested is 4.3 and it should use an extension hidden link. to make the PDF translatable with WPML

Can you please check with the plugin author regarding the state of the compatibility. You can also request the author to contact us to make the latest version compatible. The Author has already reached us and he/she can reach us through the same channel.

Kind regards
Raja

April 3, 2019 at 1:03 pm #3526391

Martin Pavlicek

Hi Raja,

I see.

Sure, I will contact the plugin author.

Thanks!

Martin

April 4, 2019 at 7:00 am #3532711

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

You are welcome 🙂

I will be awaiting your response.

kind regards
Raja

April 5, 2019 at 4:02 pm #3545617

Martin Pavlicek

Hi Raja,

this is the answer I got back form the developer:

"The WPML website and support team does not accurately reflect Gravity PDF's compatibility. While we were working on an add-on that would allow compatibility, we have put this work on hold indefinitely because we found the WPML Gravity Forms software had a number of bugs and their development team too slow to address them:

https://wpml.org/forums/topic/fatal-error-while-translating-gravity-form-after-upgrading-wpml/
https://wpml.org/forums/topic/translation-for-updating-gravity-forms-notifications-confirmations-incorrect/
https://wpml.org/forums/topic/translation-manager-date-added-incorrect/
https://wpml.org/forums/topic/if-you-duplicate-a-gravity-form-it-doesnt-appear-in-the-translate-list/

All these concerns were raised with the WPML team directly, but they have done nothing to correct this in the months since. Should the quality of WPML's products and support improve we may resume the project, but it's unlikely to happen in the near future."

April 8, 2019 at 5:09 am #3554241

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

HI Marvin,

Thanks for the update.

I have escalated the issue to our compatibility team.
I will let you know the updates soon.

Kind regards
Raja

July 11, 2019 at 3:07 pm #4191423

Martin Pavlicek

Hi Raja,

Do you have any updates regarding this issue?

Thanks,

Martin

July 12, 2019 at 7:29 am #4195967

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hey martin

The plugin has been marked as incompatible with WPML, We have contacted the plugin author for further proceedings. The compatibility process will take some time, but unfortunately, I cannot provide a timeline for when it will be complete.

Kind regard
Raja

August 4, 2020 at 5:51 am #6730815

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We are clearing the old tickets that are marked as escalated and are already fixed in one of our earlier updates or updates by the theme or plugin, I am closing here, If there is any further issue please feel free to open a new ticket.