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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 1 month ago.

Assigned support staff: Bigul.

Author Posts
March 16, 2020 at 4:07 pm #5694995

didierP-5

Your solution doesn't work . this is the Same problem and now a new one ! I paid the renewal but I can update your products. I'm not very happy with you . I doest work , the bad solution is very long and wrong , and now I paid but I can't update... Why I paid... I don't ok-now

March 16, 2020 at 4:37 pm #5695095

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Sorry for the inconvenience. This may be happening because you have renewed the WPML.org subscription after expiring it. Please try the following steps after a full site backup and make sure you can upgrade to the latest version or not.

1) Visit Plugins>>Add New>>Commercial tab
2) Click on Unregister link
3) Visit https://wpml.org/account/sites/
4) Delete the current site key for hidden link
5) Register a new site key for hidden link
6) Visit Plugins>>Add New>>Commercial tab again
7) Register the site for WPML automatic upgrade with the new site key
8) Click on *Check for updates* button to refresh the installer caches
9) Upgrade to the latest version of WPML

Please check the following documentation for more details.

https://wpml.org/faq/install-wpml/#register

https://wpml.org/faq/install-wpml/#wpml-4-2-8

Please note, you have upgraded the WPML plugins in a wrong order now. We have to first upgrade the WPML Multilingual CMS plugin always. Check the attached images for more details.

Also please take a full site backup before upgrading to the latest version of a WordPress or plugin or theme or making any major changes in the website.

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Thanks!

Bigul

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