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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 3 weeks, 6 days ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 21, 2019 at 6:28 pm #4434597

julieM-11

I am trying to:

Can Bruno or Shekar help me again? I tried working with Lauren but it was a dead end.

The numbers in the HTML tables on most pages are not coming into ATE to be translatable. Can you look at all the info I gave Lauren and see if you can help? The last message she gave me did not include a response mechanism.

After her last message I tried to change the numbers in the string translation window and that worked at first. But then when I go and make any edits to the french in the ATE and resend, the numbers revert back to being incorrect. In french they should look like this...35 000...instead they revert back to 35,000.

Link to a page where the issue can be seen: hidden link

I expected to see: all the columns and numbers like image on left

Instead, I got: only some numbers like image on right

August 22, 2019 at 12:33 am #4435397

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. In this ticket https://wpml.org/forums/topic/ate-is-not-showing-numbers-in-columns-on-several-charts/ Lauren asked for a duplicator package of your website which is still not provided.

It is really appreciated for issue investigation purposes, it will allow us to run a copy of your website in order to test all the settings and perform some issue troubleshooting to provide you with a detailed and accurate answer. I would kindly ask you to provide this package, for that, please, consider:

To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. This will allow me to try and duplicate the error so that I can run further tests without interrupting your live site.

Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply.
Please note: It is important to reduce the size of the package so please exclude some paths like /cache or /uploads and also exclude archives and media files.I will also need the username and password of an account that was created BEFORE creating the duplicator package.I will enable the next reply to be private so only you and I have access to it!

Thank you for your collaboration. Have a nice day.

August 23, 2019 at 12:04 am #4443221

julieM-11

Marcos, The request Lauren sent was a dead end because the reply link she supplied did not work. I sent an email back asking her to correct the problem and did not hear back. Her other responses were not very helpful so I just decided to move on. At this point the client is finding all this very expensive time-wise so they may consider using the french translation with the english style of numbers. I will let you know. In the mean time I do have a copy of the site that is a testing platform. If you want to take a look... hidden link Do not make any changes to the real site, but you can play around with this test site.

August 23, 2019 at 5:32 pm #4449213

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. If you still need a solution for it, I am happy to give a further look in your test site, for that, please make sure to provide me with some access details for it. I will enable a private reply for you, so you can safely send these details. Thank you for your collaboration and patience, have a nice day.

The topic ‘[Closed] HTML tables not completely accessible in ATE’ is closed to new replies.