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This topic contains 2 replies, has 2 voices.

Last updated by rachelM-7 11 months, 3 weeks ago.

Assigned support staff: Riffaz.

Author Posts
October 25, 2018 at 7:04 pm #2850905

rachelM-7

I am trying to install new fresh plugin sitepress-multilingual-cms.4.0.8.

Yes, I am following document. But the document is the next step.

hidden link I am installing the plugin but it gives the error. I have attached the image.

October 26, 2018 at 5:01 am #2851941

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi Rachel,

Thank you for contacting WPML support.

It seems you are facing compatibility/server issues. So to make sure if possible, please do the following steps.

Plugin conflict
Could you please disable all the plugins and check this?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of the default themes like twenty seventeen, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Console Errors
After tried the above steps, in your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
Check if you see any red errors here : hidden link and let me know.

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

Let me know the results please.

Regards,
Riffaz.

October 26, 2018 at 4:48 pm #2853756

rachelM-7

My issue is resolved now. Thank you!