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This topic contains 5 replies, has 2 voices.

Last updated by Riffaz 11 months, 3 weeks ago.

Assigned support staff: Riffaz.

Author Posts
October 2, 2019 at 8:15 am #4677723

joshuaA-8

I am trying to buy WPML but I had initially put in the wrong email. I ordered first to the following email: contact@innomnia.de but it is actually contact@innomnia.net. But as you don't have email verification it went through anyway and I have no way to access that account as that email does not exist.

Could you please re-imburse my first purchase as I now have purchased again from the correct email.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

October 2, 2019 at 8:36 am #4677833

Riffaz
Supporter

    Languages: English (English )

    Timezone: Asia/Colombo (GMT+05:30)

    Hi,

    Thank you for contacting WPML support.
    Just make the request here: https://wpml.org/purchase/refunds-policy/
    The relevant department will get back to you.

    Regards,
    Riffaz.

    October 2, 2019 at 9:43 am #4678719

    joshuaA-8

    Hey Riffaz, thanks for your quick response. That is unfortunately not possible because I can't edit the email address. I don't want a refund for my current purchase, that one is fine. But I have mistakenly also made a purchase before for a wrong email which is contact@innomnia.de. It was just a typo from my side but obviously I cannot access that account to cancel it because that email does not exist and therefore I cant access the login Details.

    October 2, 2019 at 11:13 am #4679591

    Riffaz
    Supporter

      Languages: English (English )

      Timezone: Asia/Colombo (GMT+05:30)

      Hi,

      So you purchased the WPML twice.
      Once with a wrong email and the other one with the correct email, right?
      So we have refund/reimburse your first purchased amount, right?

      Let me know.

      Regards,

      October 2, 2019 at 1:57 pm #4681091

      joshuaA-8

      Correct!

      October 3, 2019 at 7:01 am #4684953

      Riffaz
      Supporter

        Languages: English (English )

        Timezone: Asia/Colombo (GMT+05:30)

        Hi,

        Just send the message via https://wpml.org/home/contact-us/contact-form/ and explain about the wrong email.
        I already passed to the relevant department.
        When you send the message using the above form, you will get reply from the relavant department.

        Apologies for the inconvenience. 🙏

        Regards,
        Riffaz.