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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate pages on your website using WPML, but encounter errors when the WPML advanced editor tries to load. The specific errors reported are 'Unable to retrieve job details' and 'File Size limit exceeded'.
Solution:
1. To address the 'File Size limit exceeded' error, please follow the steps outlined in this guide.
2. Ensure that you update your WPML plugins to the latest version, which is currently v4.7.5. You can do this via Plugins -> Add new -> Commercial tab.
3. It's crucial to create a full site backup before making any changes to your site.
4. For the 'Unable to retrieve job details' error, check your page using the Elementor Editor for each widget you're using and ensure there are no 'long strings' that might be causing the issue.

If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 1 voice.

Last updated by akramS 1 week, 6 days ago.

Assisted by: Kor.

Author Posts
May 27, 2025 at 10:45 am #17077383

akramS

Background of the issue:
I am trying to translate pages on my website using WPML, but I encounter errors when the WPML advanced editor tries to load.

Symptoms:
The errors I receive are: 'Unable to retrieve job details' and 'File Size limit exceeded'.

Questions:
How can I resolve the 'Unable to retrieve job details' error?
What steps should I take to address the 'File Size limit exceeded' error?

May 27, 2025 at 10:47 am #17077572

akramS

I am experiencing this issue when I try to translate some pages.

May 27, 2025 at 11:27 am #17077805

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

1.- Before one of my colleagues continues with this ticket, please apply the solution described in this link: https://wpml.org/forums/topic/file-size-limit-exceeded-notification/ and check if the issue is solved.

2.- Also, update the WPML plugins to the latest version (v4.7.5) in Plugins -> Add new -> Commercial tab.

Important: Don't forget to create a full site backup before making any changes to the site.

Please let us know if you need further assistance.

May 27, 2025 at 11:34 am #17077836

akramS

Hello Carlos,
What do you mean by code editor?

May 27, 2025 at 11:36 am #17077925

akramS

I am using Elementor pro for creating those pages.

May 27, 2025 at 11:56 am #17078192

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you check your page using the Elementor Editor for each widget that you're using on the page and make sure there are no "long strings"? If you're unsure, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

June 3, 2025 at 6:42 am #17100105

akramS

Using your guide, my issue is resolved. Thank you!