This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Riffaz 10 months, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
July 21, 2019 at 1:03 pm #4252297


I am trying to: update the WPML plug in with the new license key for the live site and cannot. I had activated the license key for the staging server site before but it is now live with a different URL and I want to associate my new website with the updated site license key to update the plugin but the plugin update says my account is associated with another key.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

July 21, 2019 at 1:18 pm #4252309


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi Andrew,

Thank you for contacting WPML Support.

In WPML, you will need to register each site with a separate and new key.

Please navigate to where you should be able to see your site registered. (unless you never register your site before)

Click on the 'add new site' button ( hidden link ) and create a new key for your 'live' site and register the live site using the key.

Kind Regards,

The topic ‘[Closed] I am trying to update the now live site URL with the new license key’ is closed to new replies.