Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 2 replies, has 2 voices.

Last updated by Noman 7 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
April 18, 2019 at 12:53 pm #3639227

Marc

I am trying to: Set up WPML on the site

Link to a page where the issue can be seen: N/A it is a back end issue

I expected to see: the next button clickable

Instead, I got: a greyed out next button

April 18, 2019 at 1:18 pm #3639389

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support.

To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please let me know where from you have added that text.

Thank you

April 18, 2019 at 5:13 pm #3641063

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

You can also try following method:

=== Please backup your database and website ===

1. If you have just installed plugin and configuring WPML first time on this site and do not have any translated data yet then you can fix this issue by removing WPML and all its data completely from database, To do so, please go to WPML >> Support >> Troubleshooting (the link is at the bottom of the support page). >> There, click on “Reset and deactivate WPML” >> then Delete the plugin.

2. After deleting all WPML data and WPML related plugins then please install WPML plugins again and I hope now you will not face any issue.

Thank you

The topic ‘[Closed] I am unable to press next on 4. Compatibility during setup’ is closed to new replies.