[Resolved] I Can finish installation for media translation

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

Hello,

Thank you for the provided details. Unfortunately I am still not able to proceed since the provided details don't seem to be correct, again I am getting an 'user/password' error. Please, review it carefully so we can proceed with the issue resolution. Thank you for your collaboration, have a nice day.

Hello,

Thank you for your efforts in providing these access details. Something is wrong as I am not able to proceed in getting logged in your WordPress Dashboard. Please, carefully check if you are providing the correct details:

What's the username your enter in the username field of your WordPress Dashboard login form?

What's the password you enter in the password field of your WordPress Dashboard login form?

Have you tested it before sending it to us?

Do you have any kind of plugin blocking the login attempt?

Please, note I am only able to proceed with the right access, this is the only way to provide you a fast and responsive support. Thank you very much for your collaboration and understanding. Have a nice day.