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Last updated by Mihai Apetrei 7 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 1, 2019 at 2:07 pm #4119949


I am trying to:
add pages / posts to translation basket in admin dashboard

Link to a page where the issue can be seen: hidden link

I expected to see: that button will clickable (is not disabled) if I choose some page and choose languages

Instead, I got: button always disabled even I choose pages and languages

July 1, 2019 at 2:56 pm #4120473

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please try this:

1. Create a full backup of the current site

2. From what I can see, the WPML plugins you are using are not on the latest version so can you please update them? Go to your WordPress Dashboard > Plugins > Add new > Commercial > and download and update them.

After you do that, please try and see if the issue is still happening.

3. If the issue is still happening, please try this:

- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:

- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now

Please let me know how that goes and if following any of these steps solves your issue or bring any change.

I will be waiting for your response.

Kind regards,
Mihai Apetrei