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This topic contains 1 reply, has 2 voices.

Last updated by Itamar 5 months, 1 week ago.

Assigned support staff: Itamar.

Author Posts
May 6, 2019 at 3:46 pm #3750621

goodok

My issue is that when I click the "home" button, I can not move to home page (front page)

when you see the German page, there is a drag and drop button for multi-language.

If the customers come to visit the German site, and they move to front page again

they would click "home" button, but page does not go to home written in English

it stay there as German site.

in other words, hidden link ->www.com (as a hompage)

but it moves hidden link ->www.com/de

above site is not mine just an example

May 6, 2019 at 4:14 pm #3751059

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

I can not see the problem on your site because your site is a 'Coming soon' mode.

As the first steps of deugging this issue please correct the following.

1. I can see that WPML is not updated on your site. Please update it to the latest version.

2. You are using WooCommerce Multilingual on your site. When working with WPML and WooCommerce it is needed to activate also the String Translation and Translation Management add-ons and the WooCommerce Multilingual plugin. But it seems that they are not active on your site. Maybe this is the source of this problem? Please activate those plugins and also update them if needed. Here is our documentation on WooCommerce Multilingual.
https://wpml.org/documentation/related-projects/woocommerce-multilingual/

3. By looking at the debug info that you have attached I can see that your server is running an older version of MySQL and also your server WP Memory Limit is set to 40M.
Our recommendations are to have the following as minimal requirements:
- PHP 5.6 and above (this OK with your installation) with a WP Memory Limit of at least 128MB and more if possible.
- MySQL 5.6 and above (this OK with your installation).
Please follow this link for detailed documentation:
https://wpml.org/home/minimum-requirements/
Is it possible for you to change those to the minimum requirement?
You may need to contact your hosting provider for that.
Meeting those baseline requirements is most critical before starting to debug and sometimes solves issues like you experiencing.
Most important is to raise the WP Memory Limit.
Please try to raise it before you contact your hosting company.
You can try and do it from the wp-config.php file in your WordPress installation.
Insert this code in that file.

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:
/* That's all, stop editing! Happy blogging. */

Could you please perform those procedures and see if they help?


**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

Thanks,
Itamar.

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