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This topic contains 4 replies, has 2 voices.

Last updated by Raffaele Casciano 1 year, 4 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 10, 2018 at 3:51 pm #2076460

Raffaele Casciano

I am trying to:
In my wordpress plugin, i had the message has in 12 Days my license will expire. So I was looking in the forum for a possible solution and I found the following: https://wpml.org/forums/topic/upgrade-but-still-subscription-expired/
So I was following the procedure, however now by the plugin key registration, once I put the key which I see in https://wpml.org/account/sites/ doesn't happend nothing, registration can not be completed, no error message are shown, just the registering circle turn and turn but nothing happend. How to solve the problem and register properly my wpml version?

Few months ago I've bought a lifetime license upgrade, I bought before your price policy change.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

May 11, 2018 at 10:49 am #2086976

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

It seems like a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

May 11, 2018 at 10:40 pm #2094970

Raffaele Casciano

As I'm not an expert, I can not do all that procedures. The only think I may try is to disable the plugin and enable them again. My question, I will then not have any problems with my webpage? How is possible that to insert a licence that was working previously now I have so many problems just to make accept the licence number and need so much work to be done? There aren't any other workaround, i.e. new licence number or something else that can be verified by you in order to understand why the license isn't taken?

Br,
Raffaele

May 14, 2018 at 3:44 am #2110693

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

As I'm not an expert, I can not do all that procedures. The only thing I may try is to disable the plugin and enable them again. My question, I will then not have any problems with my webpage?

No, just testing things will not have any problems on your site. The steps are quite easy and if you follow the links properly, so please try to follow the steps once and if you still have issues with this, let me know.

There aren't any other workaround, i.e. new license number or something else that can be verified by you in order to understand why the license isn't taken?

You can go to https://wpml.org/account/sites/ and delete the current key and create a new key, this steps can help too here.

Look forward to your reply.

Thanks

May 23, 2018 at 5:55 pm #2217418

Raffaele Casciano

I've made no changes, I've just tried again to use the License Key and this time the registration worked.