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This topic contains 5 replies, has 2 voices.

Last updated by kennethD-8 1 month, 4 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 12, 2019 at 11:24 am #4380341

kennethD-8

Regarding the contact form page here: hidden link , I can not translate it too. I need to translate all the fields with "Submit" button text too. I have translated it in the backend but it does not show on frontend.

The process that's described here: https://wpml.org/documentation/plugins-compatibility/how-to-translate-formidable-forms-with-wpml/ does not work since I am working with the free version of the form.

Note:
I have checked all the requirements and it's all compatible.
There is no caching plugins in the site.
I have searched other issues like this but didn't work for me.
Form in the contact page is Formidble forms.

August 12, 2019 at 10:05 pm #4383827

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 14, 2019 at 12:49 am #4391177

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks!

August 14, 2019 at 6:02 am #4392537

kennethD-8

Thank you for your support.

But I think the issue is clearly with the Formidable form here. The string the form provides are not being shown on string translation. So why don't you test the plugin first before migrating the site? I am confused why the string from the plugin are not being shown on the string translations?

Hope this helps.

August 14, 2019 at 5:38 pm #4396925

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I've tested your the Formidable Forms free version in a clean sandbox environment and indeed it is not translatable on its free version as it would require the hidden link extension to make it compatible with WPML.

As this extension is only available for the premium version, the only viable option if you need to stay with the free version is to create different forms for the different languages of your website, something like my contact form en, my contact form pt etc and then insert their shortcodes according the form language. Hope it makes sense, please, let me know if you need any additional clarifications and instructions, have a nice day.

August 20, 2019 at 5:02 pm #4425615

kennethD-8

My issue is resolved now.

I made two forms one for English and one for French version.

Thank you!!!