i can not update new version of wpml plugin on my wordpress dashboard

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This topic contains 1 reply, has 0 voices.

Last updated by Noman 2 weeks, 3 days ago.

Assisted by: Noman.

Author	Posts
May 27, 2025 at 10:58 am #17077596
gurcanA	Background of the issue: I recently migrated my site from hidden link to hidden link. I deactivated WPML on advinmarketing and activated it on clickads365. I am trying to update the new version of the WPML plugin on my WordPress dashboard. Symptoms: The system is failing to update the WPML plugin. I received a warning on the WordPress dashboard: 'WPML plugin cannot connect to wpml.org. WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.' Questions: Why is the WPML plugin unable to connect to wpml.org? How can I resolve the issue preventing the plugin update?
May 27, 2025 at 11:24 am #17077729
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. This issue usually happens when the site URL and registered site URL are not the same e.g. with www or without www. Could you please delete the existing site key and create a new one by following the below steps: 1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key (if it exists). 3. Please login to your site and go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then please click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button. 8. Then, please take a backup of your site and update WPML plugins to the latest version. If the “WPML plugin cannot connect to wpml.org” notifications still persists, please try the below procedure: 1. Go to WP Dashboard Menu >> Updates. 2. Press the "Check again" link as you can see in the attached screenshot and see if this resolves the issue. Kindly let me know the results, Thank you

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