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This topic contains 3 replies, has 2 voices.

Last updated by Riffaz 5 months, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
April 24, 2019 at 5:29 am #3669337

the-gamineS

Tell us what you are trying to do?
Move on to 5 to finish setup

Is there any documentation that you are following?
no

Is there a similar example that we can see?

What is the link to your site?

April 24, 2019 at 6:44 am #3669561

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Does your hosting package fulfill the WPML requirements ? https://wpml.org/home/minimum-requirements/

if yes,

Plugin conflict
Could you please disable all the plugins and check this?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of the default themes like twenty seventeen, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Console Errors
In your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
Check if you see any red errors here : hidden link and let me know.

Debugging
1. Please follow the debugging information provided here: https://wpml.org/documentation/support/debugging-wpml/#enabling-the-built-in-debugging-feature-in-wordpress.
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

Let me know.

Regards,
Riffaz.

May 7, 2019 at 10:11 am #3756249

the-gamineS

I was able to register, seemed like.

> If you disable all non-related WPML plugins, switch to one of the default themes like twenty >seventeen, the problem persists or not?

I did tried twenty nineteen theme and I was able to register, seemed like.
So I switched back to the themes that might have caused this problem.
Now I wonder WPML works properly on this Theme I am using?
or should I change the Theme because most likely WPML would not work?

best

May 7, 2019 at 10:45 am #3756579

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the test case.

You can find the tested themes that work with WPML here : https://wpml.org/documentation/theme-compatibility/

Anyhow, if a theme was built by following standard WPML procedure it should work fine with WPML.

In your case, it seems your theme is blocking something.

Do you see anything when you try this with your theme:
Console Errors
In your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
Check if you see any red errors here : hidden link and let me know.

Also, I suggest you to ask about this in your theme support as well.

Regards,