We have just released WPML 4.3.3. Before reporting issues please make sure to update - this version resolves all known issues with the major WPML 4.3 release

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Riffaz 1 year, 1 month ago.

Assigned support staff: Riffaz.

Author Posts
October 1, 2018 at 8:18 am #2777336


Tell us what you are trying to do? install two plugins

Is there any documentation that you are following? yes

Is there a similar example that we can see?

What is the link to your site? hidden link

October 2, 2018 at 6:23 am #2780434


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

Translation Management and String Translation are included in the "CMS" and "Lifetime " packages only: https://wpml.org/purchase/

If you are in the any of the packages above and still you do not see them could you please try to install them manually?

to do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder NOT the database records.

4. Download the updated plugins from our servers and upload them to the plugin directory: https://wpml.org/account/downloads/

5. Activate the WPML plugin and add-ons.

Further reading about installing WPML and AddOns: https://wpml.org/faq/install-wpml/

Let me know.



The topic ‘[Closed] I cannot install plugins String translation and Translation Management’ is closed to new replies.