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Last updated by Marcos Vinicios Barreto 3 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 2, 2019 at 12:15 am #4122525

andreasG-38

You can see on hidden link that the left menue works correct. But on the translation hidden link the munue does not work. I cant customize the menue (see screenshot). I added personilzed css to the english menue.

July 2, 2019 at 12:53 am #4122609

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I took a look in your website and could notice the issue, for some reason your custom css is targeting your menu widget in the default language but not in the secondary languages. I would like to give a detailed look on how and where your custom css is placed in your WordPress Dashboard in order to provide you with a details answer, for that, please consider: I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

The topic ‘[Closed] I cant customize the menue in the trainslation’ is closed to new replies.