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This topic contains 5 replies, has 2 voices.

Last updated by John-Pierre Cornelissen 7 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
April 3, 2021 at 12:47 pm #8459805

John-Pierre Cornelissen

Hi,

My payment credits are set to 100.000 due to a project in March. That's finished and paid, so I want to decrease my credits to 2.000, but the change is not saved. See this video:

hidden link

How to fix this?

Thanks
JP

April 5, 2021 at 11:12 am #8466017

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Can you please try this:

1. Use a normal browser window, not an incognito one
2. Set your user to "English"

If that still doesn't work, please share the credentials with us in the private fields I am enabling below.

Thanks.

Mihai Apetrei

April 6, 2021 at 3:00 pm #8474749

John-Pierre Cornelissen

Hi, any news on this?

April 7, 2021 at 7:36 am #8479293

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

This is still being debugged.

I will get back to you as soon as I have any news on this.

I'm leaving the ticket assigned to myself until then.

Mihai

April 7, 2021 at 12:48 pm #8482637

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

My colleague from the ATE department informed me that this was an issue from our side and it was fixed so now it should work fine.

Thank you for your patience and understanding.

Mihai

April 7, 2021 at 1:47 pm #8483323

John-Pierre Cornelissen

My issue is resolved now. Thank you!