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Supporter timezone: Europe/Bucharest (GMT+03:00)
Tagged: Not WPML issue
This topic contains 11 replies, has 3 voices.
Last updated by steveK-22 6 months ago.
Assigned support staff: Mihai Apetrei.
Author | Posts |
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September 28, 2022 at 2:21 pm #12141787 | |
steveK-22 |
i cant download OTGS installer. They tell me i don't have the permission to. I dont know why that is happening please can you verify? |
September 28, 2022 at 2:51 pm #12142025 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I've waited over 20 minutes, but you didn't return to the chat. Were you able to download OTGS Installer? If not, then please reply to this ticket, and one of our supporters will continue to help you with this issue. Regards, |
September 28, 2022 at 2:52 pm #12142029 | |
steveK-22 |
Hello sorry |
September 28, 2022 at 2:53 pm #12142039 | |
steveK-22 |
I am still unable to download... it downloads as a chrome extension and when i open the download they tell me i dont have the permission to download this file |
September 28, 2022 at 2:58 pm #12142059 | |
steveK-22 |
its keeps downloading as wpml.org.html file |
September 28, 2022 at 5:29 pm #12143183 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there and welcome back. Unfortunately, I can't recreate this. Whenever I go here (https://wpml.org/account/downloads/) and click on the "download" button icon, it works as it shows in the screenshot I attached below. My recommendation is that you try to use a different browser or a different device. There is probably some type of browser extension or incompatibility that's creating this issue. Please let me know how that goes. Kind regards, |
September 28, 2022 at 5:33 pm #12143243 | |
steveK-22 |
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|
September 28, 2022 at 5:33 pm #12143245 | |
steveK-22 |
i already did all that and still doesnt work |
September 28, 2022 at 5:45 pm #12143281 | |
steveK-22 |
i tried downloading the file you sent from google drive an dit says this "can't download file try enabling third party cookies |
September 28, 2022 at 5:49 pm #12143285 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi and thank you for the confirmation. Then, it is obvious that the issue is from the current system that you are using (or browser). If that happens even outside our servers (on Google servers I mean), that is definitely not coming from us. It is good that we at least figured that out. I searched that exact error that you are seeing now on G Drive and I invite you to take a look at the results from this custom search URL I created for you below: Again, this is not a WPML-related issue and there's no way we can help with it unfortunately. I hope that this information helps. Mihai |
September 28, 2022 at 5:55 pm #12143343 | |
steveK-22 |
thank you so much i enabled the third party cookies and downloaded the file . thanks so much |
September 28, 2022 at 5:57 pm #12143345 | |
steveK-22 |
My issue is resolved now. Thank you! |