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Supporter timezone: Europe/Bucharest (GMT+02:00)

This topic contains 11 replies, has 3 voices.

Last updated by steveK-22 4 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
September 28, 2022 at 2:21 pm #12141787

steveK-22

i cant download OTGS installer. They tell me i don't have the permission to. I dont know why that is happening please can you verify?

September 28, 2022 at 2:51 pm #12142025

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I've waited over 20 minutes, but you didn't return to the chat.

Were you able to download OTGS Installer?

If not, then please reply to this ticket, and one of our supporters will continue to help you with this issue.

Regards,
Itamar.

September 28, 2022 at 2:52 pm #12142029

steveK-22

Hello sorry

September 28, 2022 at 2:53 pm #12142039

steveK-22

I am still unable to download... it downloads as a chrome extension and when i open the download they tell me i dont have the permission to download this file

September 28, 2022 at 2:58 pm #12142059

steveK-22

its keeps downloading as wpml.org.html file

September 28, 2022 at 5:29 pm #12143183

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there and welcome back.

Unfortunately, I can't recreate this.

Whenever I go here (https://wpml.org/account/downloads/) and click on the "download" button icon, it works as it shows in the screenshot I attached below.

My recommendation is that you try to use a different browser or a different device.

There is probably some type of browser extension or incompatibility that's creating this issue.

Please let me know how that goes.

Kind regards,
Mihai Apetrei

Screenshot 2022-09-28 at 20.21.33.png
September 28, 2022 at 5:33 pm #12143243

steveK-22

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September 28, 2022 at 5:33 pm #12143245

steveK-22

i already did all that and still doesnt work

September 28, 2022 at 5:45 pm #12143281

steveK-22

i tried downloading the file you sent from google drive an dit says this "can't download file try enabling third party cookies

September 28, 2022 at 5:49 pm #12143285

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for the confirmation.

Then, it is obvious that the issue is from the current system that you are using (or browser).

If that happens even outside our servers (on Google servers I mean), that is definitely not coming from us.

It is good that we at least figured that out.

I searched that exact error that you are seeing now on G Drive and I invite you to take a look at the results from this custom search URL I created for you below:
hidden link..69i57j0i512l4j0i22i30l5.670j0j7&sourceid=chrome&ie=UTF-8

Again, this is not a WPML-related issue and there's no way we can help with it unfortunately.

I hope that this information helps.

Mihai

September 28, 2022 at 5:55 pm #12143343

steveK-22

thank you so much i enabled the third party cookies and downloaded the file . thanks so much

September 28, 2022 at 5:57 pm #12143345

steveK-22

My issue is resolved now. Thank you!