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This topic contains 5 replies, has 2 voices.

Last updated by Mihai Apetrei 7 months, 4 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
February 15, 2019 at 10:50 am #3204149

charlottev-4

Hello,

I am trying to translate the footer. I can't find it in String Translations...

Link to a page where the issue can be seen: hidden link (user: Brandeniers pw: 2018)

Can you help me?

February 15, 2019 at 11:33 am #3204395

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please let me know if you are referring to the content area in the screenshot I attached?

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

February 15, 2019 at 12:35 pm #3204824

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Thank you for the confirmation and for the credentials!

I was able to spend some time on your site and I can see a lot of Divi elements (even multiple Footer elements) created in the Divi library (WordPress backend > Divi > Divi library - I will also attach a screenshot and this is also the link where you can find the working element - hidden link)

You can find here all the steps needed to translate Divi elements:
https://wpml.org/documentation/theme-compatibility/divi-builder/

We are dealing with custom layouts, so this would be the section you need to take a look at:
https://wpml.org/documentation/theme-compatibility/divi-builder/#translating-divi-custom-layouts

Please follow the steps there and let me know how it goes.

Kind regards,
Mihai

February 15, 2019 at 2:19 pm #3205309

charlottev-4

hello,
I tried to translate the element. But I think it is the wrong one.
I found the footer is made in footer.php hidden link
Is it possible to translate this?

February 15, 2019 at 2:25 pm #3205324

charlottev-4

Ok, I changed the footer.php with the divi footer, I think i have fixed it now, thank yoU!

February 18, 2019 at 10:26 am #3211111

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I'm very happy to hear that you managed to solve this!

Can you also please mark this ticket as resolved? 🙂

Kind regards,
Mihai