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Last updated by Noman 5 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
May 13, 2019 at 5:31 am #3795219

kazuhitoA

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May 13, 2019 at 6:24 am #3795371

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I assume you are trying to install WPML first time in this site, could you please follow below steps and let me know how it goes?

- Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

- Please make sure you are using an updated version of the theme and plugins.

- Please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

- Please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

- If still issue persists, please enable error reporting at you site as I need to see the detail of the error log. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/
https://codex.wordpress.org/Debugging_in_WordPress

To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

After adding above code please try to reproduce the issue and this will create debug.log file in your site's wp-content directory. Please send me its contents.

Thank you

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