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This topic contains 3 replies, has 2 voices.

Last updated by Bruno 1 year ago.

Assigned support staff: Bruno.

Author Posts
September 30, 2018 at 1:34 pm #2776552

gokhanm-2

Hi,
I have 3 websites on same server and all of them registered. Short time ago, i had a problem about my server and i have to re-build my websites. 2 of them were builded and registered succesfully, but third one never registered. I got an error: Invalid site key for the current site.
Any advice?

October 2, 2018 at 5:06 am #2780338

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thank you for contacting us.

Have you tried removing the key from your site and adding it again? If not, please follow the steps below:

- Click on the Plugins > Add New > Commercial
- Click on the "Unregister WPML from this site" button
- Go to the https://wpml.org/account/sites/
- Remove the old key
- Click on the "Add new site" button
- Add your site URL
- Click on the "Add" button
- Copy the new key
- Go to the WordPress dashboard
- Click on the Plugins > Add New > Commercial
- Insert the key

After following these steps, please let me know if you were able to activate your site. Please, let me know if I can help with any other questions you may have. I'll be happy to help.

Thank you.

October 3, 2018 at 8:01 pm #2785672

gokhanm-2

Hi,
I followed the steps, but i still getting this error "Invalid site key for the current site".

October 3, 2018 at 9:53 pm #2785811

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you. I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please, can I install the Duplicator or All in One Migration plugin to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

The topic ‘[Closed] I can't register my site for updates’ is closed to new replies.