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Supporter timezone: Europe/Vienna (GMT+01:00)
Tagged: Bug
This topic contains 16 replies, has 2 voices.
Last updated by Bigul 8 months, 1 week ago.
Assisted by: Bigul.
Author | Posts |
---|---|
February 29, 2024 at 3:16 pm | |
nicolasF-24 |
I can't translate the custom description of my product categories anymore, it does not appear on the ATE |
February 29, 2024 at 4:56 pm | |
February 29, 2024 at 4:57 pm #15359811 | |
nicolasF-24 |
Yes sure you can do all of that on the staging 😉 |
February 29, 2024 at 4:59 pm #15359819 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Most of the plugins of the staging site have the older version of plugins - hidden link. So can you please update the staging site? It will help us a lot in debugging. Also, allow us to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/). In case of further debugging and escalation -- Bigul |
February 29, 2024 at 7:46 pm #15360415 | |
nicolasF-24 |
Hi, |
March 1, 2024 at 11:48 am #15362644 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the permission. We will debug it further and get back to you as early as possible. Please wait. -- Bigul |
March 1, 2024 at 1:17 pm #15363137 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Sorry, one more request. Please share FTP credentials to access the staging site folders. As a part of troubleshooting, I have upgraded to the latest version of must required plugin and it resulted in the following error. So unable to access the backend now. There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress. -- Bigul |
March 1, 2024 at 2:12 pm #15363337 | |
nicolasF-24 |
Hi, |
March 1, 2024 at 3:53 pm #15363745 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the updates. We will debug it further and get back to you as early as possible. Please wait. -- Bigul |
March 4, 2024 at 2:59 pm #15370289 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, The issue exists after the initial checks. So consulting with our second-tier team for an expert opinion. We will get back to you as soon as possible. Please wait. -- Bigul |
March 4, 2024 at 4:17 pm #15371182 | |
nicolasF-24 |
Hi, |
March 7, 2024 at 2:03 pm #15384730 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, We are still working on this. This is related to your following ticket. So waiting for the expert opinion from our developers. Please wait. We will update you soon. -- Bigul |
March 8, 2024 at 8:17 am #15387597 | |
nicolasF-24 |
Hi man, |
March 8, 2024 at 4:11 pm #15390173 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for your feedback. One request. Please try the workaround suggested in the following ticket after a full site backup{mandatory} and let us know if the bug exists or not. It will help us a lot in tracking this. -- Bigul |
March 12, 2024 at 9:32 pm #15401644 | |
nicolasF-24 |
Okay i will try tomorrow and let you know;) |