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This thread is resolved. Here is a description of the problem and solution.

Problem: I'm trying to translate the titles of the widgets in the footer

Solution: To translate this strings you need to follow this steps: - Go to WPML -> String Translation -> Filter by the 'Widgets' domain -> There you will see the strings to translate -> Translate the strings and please don't forget to check the 'Translation is complete' option.

Relevant Documentation: https://wpml.org/documentation/getting-started-guide/string-translation/

This topic contains 15 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 20, 2019 at 2:00 pm #4424277

edens

I am trying to: change the footer language

Link to a page where the issue can be seen: edgift4u.com

I expected to see:

Instead, I got:

August 20, 2019 at 2:25 pm #4424413

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Please describe the steps you are following in order to reproduce the issue.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Kind regards,
Carlos

August 20, 2019 at 2:55 pm #4424691

edens

plz hide the message fast i dont know why it is not hidden and i cant delete it

August 20, 2019 at 2:56 pm #4424739

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I just removed the message with the credentials. I have set your next answer private again.

Regards,
Carlos

August 20, 2019 at 3:00 pm #4424753

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Please edit your previous message and add the wp-admin credentials so I can access the site.

Regards,
Carlos

August 20, 2019 at 3:03 pm #4424767

edens

i edited it

August 21, 2019 at 6:38 am #4428239

edens

??????????????????

August 21, 2019 at 9:42 am #4429581

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for providing the credentials. This time I was able to log in the site.

Just to confirm: are the strings in the attached image the ones you desire to translate?

Regards,
Carlos

August 21, 2019 at 12:14 pm #4431145

edens

yes ! excatly them!

August 21, 2019 at 12:32 pm #4431397

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

To translate this strings you need to follow this steps:
- Go to WPML -> String Translation -> Filter by the 'Widgets' domain -> There you will see the strings to translate -> Translate the strings and please don't forget to check the 'Translation is complete' option.

You can find our official documentation about String Translation in https://wpml.org/documentation/getting-started-guide/string-translation/

Regards,
Carlos

August 22, 2019 at 11:11 am #4438565

edens

it shows me here waiting for translator after i moved it from the basket but i dont know where do i need to go to find it and start translating

August 22, 2019 at 1:42 pm #4439799

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I just visited the site and the translations seems to be fine. Please visit the site again.

Regards,
Carlos

August 22, 2019 at 2:03 pm #4440057

edens

yes i have done it thank you

August 22, 2019 at 2:24 pm #4440225

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Could you confirm that this issue is solved?

Regards,
Carlos

August 22, 2019 at 2:26 pm #4440339

edens

My issue is resolved now. Thank you!